[5839] IT Service Support Management Services

Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Mons


Mandatory Requirements:

• Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB;
• At least 2 years of experience in planning, implementing, and supporting integration platform technologies. Experience with MuleSoft and Apache ActiveMQ is desired;
• At least 2 years of experience implementing service oriented architectures;
• Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions) and Linux;
• System Management knowledge of Windows Operating Systems and Red Hat Linux;
• Working experience integrating various data sources (e.g. MECM) with BMC Atrium CMDB;
• Working experience with infrastructure solutions hosting Service Management tools and technology, market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions will be a plus;
• Proven ability to effectively communicate orally and in writing, with good briefing, presentation and summarisation skills.

Desirable

• Experience in BMC Discovery (version 11.x and higher) beneficial;
• Experience integrating BMC TrueSight Operations Management (version 10.x and higher) beneficial.
• Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher is desirable.
• BMC Certified Professional qualification is highly beneficial but not required.
• Prior experience of working in an international environment comprising both military and civilian elements beneficial;
• Knowledge of NATO responsibilities and organization, including ACO and ACT beneficial